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Composite image of anniversary and birthday cakes

Find out more about our custom cakes

Prettyummy Cakes specialises in making amazing custom cakes in our London bakery, for collection in store, or delivery across the UK. Check out our FAQs for more information.

Have you got any questions?

We know that our customers and prospective customers often have questions about what we do and how we do it. Because we want to make things as simple as possible for you, we’ve collected some of the questions we hear most often, and answered them here – hopefully you’ll find the answers you need! If not, please feel free to get in touch with the team, and we’ll make sure you have all the information that you need.

Composite image of two custom cakes
  • DO YOU DELIVER TO ME?
    As well as our UK delivery service, we offer local deliveries to the following postcodes: SE2, SE28, SE18, SE7, SE9,SE10, DA1, DA5, DA6, DA7,DA8, DA17 If you or the recipient are based in any of the postcode area covered, we will deliver. Unfortunately, postcodes that are not listed here are not covered by our hand delivery service.
  • HOW DO I ORDER A CAKE?
    You can pick an item, customise it if necessary, and checkout appropriately.
  • DO YOU HAVE A MENU?
    Our treats change every day but we are constantly updating the website so keep on the look out for new products!
  • CAN YOU RECREATE A CAKE DESIGN I SEE ON THE INTERNET?
    Yes, we definitely can. However, we would encourage you to browse through the vast range of beautiful cakes we offer on our website first! If you want a bespoke cake, please be advised that our minimum spend for this is £250 for a 6-inch cake.
  • WHERE CAN I COLLECT FROM?
    All cake collections are from our Yum HQ located in Thamesmead SE28.
  • HOW LONG WILL MY CAKE/TREAT LAST FOR?
    All cakes will have a shelf life of 7-10 days once collected – if you can have any left after the first day! Bakes and treats will last for 5 days from collection. We recommend that you store treats in the fridge and eat them at room temperature for the best experience.
  • CAN SOMEONE COLLECT ON MY BEHALF?
    Yes, that’s fine, just give them your order details or full order name.
  • IS PARKING AVAILABLE WHEN COLLECTING?
    We have parking available outside our collection point.
  • DO YOU DELIVER ABROAD?
    We currently ship suitable items across Mainland UK, and are unable to offer international delivery.
  • DO YOUR CAKES CONTAIN ALCOHOL?
    No. We do not use any alcohol in any of our products. However, we do use edible spirit for some of our metallic lustre cakes.
  • HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
    We recommend booking your order as soon as you are able. We sometimes have availability for last minute orders, but this is not guaranteed.
  • I LIVE ABROAD, CAN I ORDER FOR SOMEBODY IN THE UK?
    You can purchase our cakes from anywhere in the world if the recipient lives within our delivery postcodes for hand delivery, or anywhere in the mainland UK for postal orders. Orders from our website are safe, and payments are made by card.
  • CAN I CANCEL MY ORDER?
    Same-day orders cannot be cancelled. Any pre-orders will need to give a full 48-hour notice period before cancelling. For more details regarding this, please see our terms and conditions.
I’m salivating just remembering these desserts. The cookies, brownies, cupcakes, everything was so perfect. The flavours, the way everything was so moist, the drinks, and the service are quite unbeatable. I will come back the next time I visit London! 

Victoria – Google review

Red velvet mini cakes

Get in touch

Contact the Prettyummy Cakes team today to find out more about our custom cakes. Our London bakery offers delivery across the mainland UK.

All postal orders placed will be shipped on the following Wednesday

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